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Do I bother responding to a rude customer?
djamelo
Hi everyone,

I’ve just come back from holiday to find one of my colleagues received some messages from a very rude customer. Basically, the customer wanted to refuse delivery of the item she’d ordered as she no longer wanted it. My colleague told her the Royal Mail policy of how refusing a delivery works and that it will take quite a while to get returned to us and therefore the refund would be delayed, and that if the customer took delivery and then returned to us it would be quicker. The customers response was to tell colleague that she was stupid and was obviously incompetent and had no idea how it worked and to never contact her again unless it was to refund her money.

I’m the manager, and my work mate is a student, so she was a bit upset by this. My immediate response is to re-iterate to the customer that we know what we’re talking about and that her tone is not appreciated, but do I bother or just leave it alone?

(I know this is only a small and petty thing to be frustrated by, but it’s really irritated me)

I did not find the right solution from the internet.

References:
- https://sellercentral-europe.amazon.com/forums/t/do-i-bother-responding-to-a-rude-customer/56082
Explicateurs
unlock

Any help will be appreciated.
Thank you.
 
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